8/22/2023 0 Comments Teletext holidays ukWe are currently working with the company to support all their existing customers.” Gary Lewis, chief executive of the Travel Network Group, said: “We can confirm that Truly Travel and Alpha Holidays are no longer members of Travel Trust Association. UK Civil Aviation Authority October 29, 2021 Truly Travel Ltd (trading as Teletext Holidays) no longer holds an ATOL licence.Ĭonsumers impacted by this news should seek support from the Travel Trust Association: The company, which as of October 19 owed £1.2 million in refunds and had paid back £10.8 million since Covid struck, says it is ‘disappointed’ in the regulator’s legal action. Truly Travel’s Teletext Holidays brand is subject to legal action from the Competition and Markets Authority (CMA) over parent company Truly Holdings’ failure to pay refunds on cancelled package holidays. The move comes after the September 2021 Atol renewal process, which enabled Truly Travel’s bookings to be re-contracted. Truly Travel no longer holds an Atol licence, the Civil Aviation Authority confirmed. The TTA, part of The Travel Network Group, will look after and fulfil the firms’ Atol-protected bookings through TTA Travel. To get the latest email updates from the Manchester Evening News, click here.The Travel Trust Association (TAA) has announced that Teletext Holidays parent Truly Travel Ltd, and Alpha Holidays Ltd (trading as ) have left the group having had their membership closed. The travel sector has been one of the hardest hit during the pandemic and has faced the most scrutiny from the watchdog, which wrote to more than 100 firms reminding them of their responsibility to process all refunds within 14 days by law for any cancellations. “The company continues to urge customers who are due a refund under the Package Travel Regulations but have not received it, to contact us directly from their registered email address (which was used to make their booking) on with their booking reference number If we need more information, we will request it.”Īgreements from LoveHolidays,, Virgin Holidays and Tui UK were previously secured by the CMA after thousands of customers complained that the companies had failed to refund them for cancelled trips. “We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA. “As at 11th October 2021, we owe £1.2m towards historic and ongoing cancellations and have refunded over £10.8 million. The CMA said that its actions to date have resulted in Truly Holidays paying more than £7m owed to package holiday customers.Ī spokesperson for Teletext Holidays said: “The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. “After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days going forward.” READ MORE: Sainsbury's has banned the sale of a popular item following calls from dog ownersĬMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly. In May Teletext Holidays’ parent company, Truly Holidays, and sister company formally agreed to address failures to issue refunds on time.īut the CMA believes that the company needs to do more to tackle the problem. The Competition and Markets Authority (CMA) announced that it has filed proceedings requesting a court order that package holiday customers with outstanding refunds are repaid immediately, and that those who are entitled to a refund in the future are paid within the 14 days required by law. Teletext Holidays are facing court action from the competition watchdog over delays in refunding consumers for trips cancelled by the coronavirus pandemic.
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